For OptionsPlus Carpet and Upholstery Care’s staff, cleanliness is always a multistep process. Cleaning Technicians start each one- to two-hour visit by poring over the begrimed carpet or upholstery, mapping out problem areas and orchestrating plans of action for even the most stubborn stains, dirt, or lingering resentments. Then, they treat the area with heated cleaning solutions and a powerful extraction system. Finally, the company's secret cleaning weapon, a pH-balancing fibre rinse that ferries away residual particles of cleaning solution, leaves fabrics spotless and fluffy, improving air quality and helping furnishings live a longer, happier life.